 Love this printer |
| Review Date: December 31, 2009 |
| Reviewer: Richard W. Dillon, |
| I used to have an HP LaserJet 4100 in a mixed PC/Mac environment. It was a nice machine as long as the network connection was working. The last time it stopped working, I wasn't able to use it except with USB cable. Bad news. I replaced it with this Samsung. The software installed without issues and I'm now able to print again from my PC and Mac. Print quality is excellent as is the speed. While the local stores don't carry the toner, I had no problem finding a good price on the Internet. |
Good office printer
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| Review Date: July 25, 2009 |
| Reviewer: Karl S., OD, |
Replaced my USB HP 1300 with this printer. It is on a mixed mac and Windows XP network. Extremely easy to setup. Plug into ethernet port and Bonjour instantly recognized and set up on mac via Printer system preferences, Install disc adds nice features on the mac such as IP address, toner level etc., very convenient. Also very easy to add to windows XP machines . Samsung did a great job of adding features that are Mac OS X compatible. Very solid construction, with convenient 50 tray auxiliary paper path, also designed for more heavy usage compared to ML2851. Only complaint is it seems to take a second or two longer to print the first sheet, and toner is not readily available at local office megastore.
Update: After 1 week in office first page out deemed too slow, returned and purchased HP P2055ND, It seems much quicker to print the first page, which is important in my setting, where we print single sheet walk out statements/receipts. The HP is more costly, but has gigbit networking. The samsung has better on screen support and info than the HP when installed on a mac. I would reduce the Samsung to 3.5 stars |
Great Printer for my needs
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| Review Date: July 11, 2010 |
| Reviewer: Teresa Hoang, Denver, CO |
| This printer works great for my school printing needs. I especially love the duplex feature! |
Samsung tech support is a ripoff
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| Review Date: September 5, 2010 |
| Reviewer: Ak Markuson, Westen NC |
My first ML-2855ND printer was DOA because the interface circuits on the board were bad. This made it impossible to set up. I called Samsung tech support because this problem is very unusual (in 25 years working with computers it was a first to have something that seemed to function but would not set up). The printer comes with both usb and network ports and I tried both.
They did a quick phone analysis and determined that they would "fix" it for the paltry sum of $169. I said that I just bought the printer and wasn't there a guarantee? The response was $169 please. Mine was "I don't think so."
Samsung states that there is a warranty but this may be some of the new definition for "transparency" being floated by some of our leaders. If not, it sure is good old double speak.
I contacted the retailer and they exchanged it, even paying for return shipping. This is one of the largest Internet suppliers and I give them "Egg"cellent feedback for their support.
To be fair, I have several Samsung products, including the ML-2855ND printer. All have given me good service but I have become VERY leary of buying Samsung products because of this experience. With this printer, I decided to pay extra for a one year warranty with my replacement printer.
It has given me good service for the month I have had it. It installed easily, is quiet and I have no complaints. Will I buy another Samsung product? I honestly don't know. If I do, it will be with great caution and I have to figure in the extra cost for extra warranty.
It is a replacement for a very similar "Brother" duplex laser printer (main board circuit failure). It should not have died after only 2 years of service. NOTE: Electronic circuits usually fail within 3 to 6 months and then tend to last forever. (The Brother printer was the exception.)
[Since I had just bought a new toner cartridge for the Brother, I tried to get it fixed (over $400 and then to buy a new Brother over $300).] This printer was under $160 with the warranty and shipping.
Unfortunately, I must give the printer a bad rating because of Samsung. I have never had this kind of experience dealing with computer manufacturer's since I started in this business in the early 1980's.
Evaluate this as you deem fit. I have tried to be fair with the printer.
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